Privacy Policy

Your Personal Data: Collection & Processing
We acquire your personal details through both direct and indirect channels:

Direct Interactions: When you navigate our website, sign up for a user account, join our promotional events, participate in campaigns, file a formal complaint, or reach out via our official communication channels (including our call center and social media platforms).

Indirect Interactions: From our business partners who coordinate with us to refer you or your order details so we can fulfill our services.

Purposes for Processing Your Information
Your personal data is processed to support the following business activities:

Service Execution: To manage your journey with us from initial contact and online order verification through to final product delivery and the resolution of any feedback.

Data Retention Limits: We store your delivery-related data only as long as necessary to complete our services. For registered users, account profile data is retained as long as your account remains active.

Accounting & Tax Obligations: We preserve transactional and financial data to comply with statutory retention periods mandated by local laws.

Service Optimization & Marketing: To refine our digital experiences, resolve customer complaints, and segment our audience for public relations and marketing planning (such as constructing Facebook Lookalike audiences). This includes general advertising, but excludes direct marketing unless you explicitly opt in.

Consent-Based Activities: If you grant permission, we will process your information for tailored activities—including deploying non-essential cookies to personalize your website visit and sending direct marketing materials—until you choose to revoke that consent.

How We Use Cookies
To keep our platform secure, fully functional, and personalized, we deploy four distinct categories of cookies:

Strictly Necessary Cookies: Essential files that enable core website functions and ensure you can navigate the platform and receive our services securely. These do not require consent.

Functionality Cookies: Profile-saving files that remember your custom preferences (such as your language settings, preferred font size, page layout, and account login credentials) to streamline future visits.

Performance Cookies: Third-party analytical files used to monitor, measure, and evaluate how efficiently our website features and services are operating.

Advertising Cookies: Third-party tracking files that monitor your browsing activity to deliver tailored offers, products, and services that match your interests.

Note: Except for strictly necessary cookies, we will only deploy these files with your explicit, prior consent.

Sharing and Disclosure of Information
We maintain a strict policy against sharing your private information with external parties, except when necessary to complete your orders or run our business operations. Authorized disclosures are limited to:

Approved Business Partners & Vendors: Third-party entities contracted to help deliver our services (such as delivery personnel, payment gateways, and IT providers) or assist in our business administration (including legal, marketing, and accounting consultants). These parties are strictly bound by confidentiality agreements and are permitted to access data only on a "need-to-know" basis.

Legal and Governmental Demands: Regulatory authorities, law enforcement, or judicial bodies when we are legally required to do so by a court order, subpoena, or law.

Authorized Parties: Any other individual or organization you have given us explicit permission to share your data with.

Safeguarding Your Personal Data
We utilize robust technical and organizational security protocols to protect your personal details against unauthorized access, alterations, disclosure, or destruction. We regularly audit and update these security practices to ensure they align with current legal standards.

Your Legal Rights as a Data Subject
Under applicable data protection laws, you retain full control over your personal information. You have the right to request:

Consent Revocation: Withdraw any previously granted processing permissions at any time.

Access & Portability: Request a copy of the personal data we hold about you, or ask us to securely transfer that data to another provider.

Correction: Ask us to update or correct any inaccurate or incomplete personal records.

Processing Restrictions: Object to how your data is being used, or ask us to temporarily suspend its processing.

Erasure: Request the permanent deletion or anonymization of your data once it is no longer required for its original purpose.